Client Overview

The Cheese Art is a popular restaurant located in F11, Islamabad, known for its gourmet cheese dishes and exquisite dining experience. As the business expanded, the management recognized the need to embrace digital solutions to streamline operations, enhance customer experience, and enter the growing online food delivery market.

Challenge

The Cheese Art faced several operational challenges:

• Manual order management led to delays and errors.

• Limited online presence and lack of a mobile ordering system.

• Difficulty in tracking deliveries and managing multiple sales channels.

• Need for a centralized system to manage inventory, staff, and customer engagement.

Solution by BG Digit

BG Digit developed a comprehensive digital solution to address these challenges:

1. Restaurant App & Food Delivery App

   • Fully branded mobile applications for iOS and Android.

   • Seamless online ordering and payment integration.

   • Real-time order tracking for customers and delivery staff.

   • Push notifications for promotions and special offers.

2. Restaurant Management System

   • Centralized dashboard to manage dine-in, take-away, and online orders.

   • Inventory and menu management to reduce wastage and streamline operations.

   • Staff scheduling, payroll, and performance tracking.

   • Analytics and reporting for informed business decisions.

Results & Impact

• Improved Operational Efficiency: Orders are processed faster with minimal errors.

• Enhanced Customer Experience: Customers can now order online and track deliveries in real-time.

• Increased Revenue: New online channels attracted more customers, boosting sales.

• Data-Driven Decisions: Management can monitor performance, optimize inventory, and plan marketing campaigns effectively.

Technologies Used

• Mobile App Development: Flutter / React Native

• Backend & Database: Node.js / MySQL

• Payment Integration: JazzCash, Easypaisa, and card gateways

• Analytics: Custom dashboards and reporting tools

Conclusion

BG Digit successfully transformed The Cheese Art into a digitally empowered restaurant, enhancing operational efficiency, customer engagement, and revenue generation. This case demonstrates how digital transformation in the food industry can drive growth and customer satisfaction.